TVB consumer show: HK$150,000 for seven implants ends with a broken screw; HK$45,000 "full-mouth" braces covered only the lower teeth
According to U Lifestyle, TVB's consumer show interviewed several patients of the same local dental clinic. An older patient paid about HK$150,000 for seven implants; months later, severe pain and an X-ray showed a broken, displaced screw connecting implant and crown, which needed surgery to remove. Another paid HK$45,000 for "full-mouth" braces but only the lower teeth were treated; she was told to have veneers on the upper teeth and then could not reach the clinic. After the show played a recorded call, the clinic refunded the HK$45,000 the next day. These are complaints made on the programme; no authority has ruled on them.
What it means for you
Written records of scope, price and aftercare are what you rely on if something goes wrong.
Editors' take: the background
An implant tooth usually has three parts: the implant in the jawbone, a connector called an abutment (usually held by a screw), and the crown on top. A loose or broken screw is a known mechanical complication; catching it early limits damage to the implant, which is why regular reviews after treatment matter.
Terms like "full-mouth braces" or "maintenance included" have no set meaning. Before signing, ask for it in writing: which arches are treated, the expected treatment time, how long reviews and maintenance are covered, and how refunds work if treatment stops.
How to protect yourself
- Get terms like "full-mouth" or "maintenance included" defined in writing
- Keep receipts, treatment records and messages
- Complain to the Dental Council or Consumer Council if there is a dispute
Source: U Lifestyle (TVB Scoop)
This is a news summary written by our editors, not medical advice. Please refer to the original source and seek professional advice for your own situation.
Questions readers ask
My implant feels loose or sore. What should I do?
Get it checked and X-rayed soon, and avoid biting hard food on that side. A loose screw can be dealt with early; waiting can make things worse. Ask for a record of the implant brand and model, which any future dentist will need.
I have a fee dispute with a clinic. Where can I go?
Suspected professional misconduct goes to the Dental Council of Hong Kong; fee or service disputes to the Consumer Council. Keep receipts, treatment records and messages.
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